Comparison of service quality at local and global level and global service quality model proposal
Chapter from the book:
Çolakoğlu,
E.
&
Çetinkaya,
N.
Ç.
(eds.)
2023.
Marketing with Current Developments: Issues and Research I.
Synopsis
With globalization, the customer structure has also changed, allowing products or services to be marketed in a wider area, with a higher supply and demand. In this process, it has become possible to market the services to the masses more effectively thanks to the increase in communication opportunities, and to market the services in different markets, countries or regions with the increase in transportation possibilities. In this process, some changes should be made in the existing service quality measurement methods and, accordingly, in the production and presentation of service quality. In this section, the measurement of service quality at local and global scale and the development of an alternative model proposal are included.
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Copyright (c) 2023 Nilgün Tuzcu- Hilal Uygurtürk- Elif Mağden- A.Buğra Hamşıoğlu- M.Murat Nalcı- Bilal Ceylan- Duygu Ceylan- Fatma Bulut- Mutlu Bulut- Burak Şen- Ahmet Aydın- Yavuz Kotan- Refika Ülke Şimdi- Hilal Saadet Aktepe- Behiye Beğendik- Cihat Kartal- Özgür Musa Sungur- Gözde Akkaşoğlu- İlknur Korkmaz- Esad Kamil Tosun- Mehmet Gökerik- Cevher Özden- Özlem Şenlik- Necmiye Kapusuz- Tülin Durukan- Eda Dişli Bayraktar- Gizem Eda Gülöz- Aypar Uslu; Emre Çolakoğlu- Nur Çağlar Çetinkaya