Digital Transformation and the Impact of Digital Assistants on the Financial Sector
Chapter from the book:
Özer,
G.
&
Yücel,
R.
&
Er,
H.
(eds.)
2023.
Digital Transformation in the Finance Sector.
Synopsis
Digital transformation plays a vital role in enhancing the competitiveness, operational efficiency, and customer experiences of the finance sector. Artificial intelligence-supported digital assistants offer personalized financial advisory and more effective operations, significantly improving both customer services and internal processes. This results in cost and time savings, increased customer satisfaction, and better regulatory compliance. Additionally, financial innovations necessitate the re-evaluation of corporate risk management strategies. In this digitizing environment, enhancing the data analytics capabilities of service providers allows for more efficient management of complex financial processes. However, adopting these technologies brings challenges such as data privacy, technical limitations, and impacts on the workforce. For a successful digital transformation, institutions need to develop a business culture that embraces adaptation to digital technologies, innovation, and customer-centricity. This transformation should also focus on data security and privacy. This study examines the current state of the finance sector, which is turning to digital technologies due to the pressures of a dynamic economic environment and increasing customer expectations. The importance of digital transformation in the finance sector is highlighted, emphasizing how it improves operational efficiency, enhances customer experiences, and facilitates regulatory compliance.