Perceptions of Tourism Faculty Students on the Use of Service Robots in Accommodation Businesses
Chapter from the book:
Bayram,
A.
T.
(ed.)
2023.
Research on Social Sciences- IV.
Synopsis
Service robots used in the tourism sector are increasing day by day. In this direction, the main purpose of the research is to examine the perception of tourism faculty students, who are future professionals, towards service robots used in tourism enterprises. The population of the research consists of the students of Eskişehir Osmangazi University, Faculty of Tourism, Department of Tourism Management. In the research, a questionnaire was applied as a data collection technique and 253 students were reached. The questionnaires were collected face-to-face and online. Factor analysis, regression analysis and correlation analysis were conducted. The findings of the study show that trust in service robots, performance expectation, and ease of use have a significant positive effect on the intention to use robots, while the perceived risk of robots has a negative effect on the intention to use robots.
How to cite this book
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Published
DOI
Copyright (c) 2023 Hüseyin Aras Babayiğit- Murat İsmet Haseki- İlker İbrahim Avşar- Melda Akbaba- Ebru Mercandağı- Meziyet Uyanık- R. Güler Ergin; Ali Turan Bayram; Nil Esra Dal- Ahmet Tan- Barış Armutçu- Mert Öztürk- Agil Abdulrazagov- Cansev Özdemir- Ebru Düşmezkalender- Günay Erol- Taner Aydın- Remzi Tefek- Metin Gani Tapan- Mustafa Bilgehan Kutlu